Amorim Luxury Group is a pioneer in the luxury lifestyle sector in Portugal. Delivering unparalleled excellence across fashion, gastronomy, and hospitality, our portfolio includes the iconic Fashion Clinic stores, the internationally acclaimed JNcQUOI concepts, and upcoming luxury hospitality ventures. We create extraordinary experiences by blending sophistication, innovation, and top-tier service.
To support our continuous growth, we are looking for a rigorous, detail-oriented, and motivated Head of Technology Operations to join our team.
The Head of IT Operations is responsible for the operational management, security, availability and support of the Group's technology infrastructure and workplace services.
The scope of this role includes Infrastructure, Cloud Platforms, Networks, Cybersecurity Operations, End User Services, Service Desk, Device Management, Identity & Access Management, Business Continuity and IT Service Management.
Key Responsibilities
Infrastructure & Cloud Operations
- Corporate infrastructure and datacenters.
- Azure and cloud platform operations.
- Network and connectivity services.
- Backup, disaster recovery and resilience.
- Monitoring and observability platforms.
- Capacity and lifecycle management.
Workplace Technology
- Microsoft 365 operations.
- Endpoint and device management.
- Collaboration platforms.
- Identity and access management.
- Employee onboarding and offboarding technology processes.
- Hardware procurement and lifecycle management.
IT Service Management
- Service Desk operations.
- Incident management.
- Problem management.
- Change management.
- Service catalogue ownership.
- SLA and KPI management.
Cybersecurity Operations
- Security monitoring.
- Vulnerability management.
- Endpoint protection.
- Incident response coordination.
- Security compliance execution.
- Operational security controls.
Vendor & Managed Services Governance
- MSP management.
- Telecommunications providers.
- Infrastructure partners.
- Hardware vendors.
- Operational contract management.
- Cost control and service reviews.
Candidate Profile
- 8+ years of experience in IT Operations, Infrastructure or Technology Service Management.
- 3+ years leading operational technology teams.
- Experience managing enterprise-scale environments.
- Strong understanding of ITIL service management principles.
- Experience with cloud and hybrid infrastructure environments.
- Track record of managing vendors and outsourced service providers.
- Experience leading major incidents and operational transformations.
- Microsoft 365
- Azure, AWS, GCP
- Networking and connectivity
- Endpoint management
- Identity and access management
- Cybersecurity operations
- Backup and disaster recovery
- Monitoring and observability platforms
- IT governance and service management frameworks
Experience with hospitality, retail, ERP or customer-facing technology environments is highly valued.
Preferred Qualifications
- Degree in Information Technology, Computer Science, Engineering or related field.
- ITIL Foundation or higher certification.
- Microsoft and/or Azure certifications.
- Cybersecurity certifications are advantageous.
- Experience in multi-site operations environments.
Leadership Competencies
We are looking for someone who:
- Leads by example.
- Is highly organised and execution-focused.
- Can balance strategic thinking with operational detail.
- Makes data-driven decisions.
- Communicates effectively across all organizational levels.
- Builds strong relationships with business stakeholders.
- Remains calm and decisive under pressure.
- Has a continuous improvement mindset.
- Combines technical credibility with strong people leadership.
